Behavioural Safety Interactions
Interactive course starting with basics of interactions, building up to influencing techniques. Site practical with personnel discussions to embed understanding and provide personal coaching opportunities
- Understanding unsafe acts –reasoning and reaction to intervention
- ABC of human behaviour & worked examples
- How safety cultural maturity is developed
- Critical behaviours for leadership levels
- Use of open and closed questioning techniques
- Questioning to understand the power of tailored thought-provoking questions
- ‘Why’ – the unhelpful question
- Use of speech, eyes and posture to understand and influence
- Active listening – use of key words
- 6-step behavioural interaction process & worked examples
- Using reflective practice for continual improvement
- Planning of behavioural safety interactions to evaluate culture levels
- Safe working index – effective use as a leading indicator
- Practical site-based session on practicing techniques, personal coaching and development
- Using behavioural hot spots for positive and at-risk behaviour
- Next steps to create a behavioural interaction habit